Cisco Unified Communications for Government: Collaboration
Learn how collaboration tools, including Cisco MeetingPlace and WebEx, enable government agencies to share information and become more efficient in their operations.
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Cisco Unified Communications for Government: Cisco TelePresence
Hear how government agencies are connecting, communicating and speeding decision-making using video and Cisco TelePresence solutions.
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Cisco Unified Communications for Government: Contact Center
Hear a discussion on the use of conventional and web-based tools to provide citizen support and responsiveness through contact center solutions.
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Cisco Unified Customer Voice Portal
This brief discussion provides a technical overview of the Cisco Unified Customer Voice Portal and how it can improve the customer experience.
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Interactive Voice Response: Cisco's Perspective
Hear a brief discussion on the evolution of interactive voice response (IVR) and the Cisco solutions that address common IVR problems.
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Simplify Optical Convergence over IP
Learn more about innovative optical interface modules for core IP routers.
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Address Outbound Campaign Management Challenges
Learn how outbound contact centers are addressing industry challenges by focusing on intelligent campaign management.
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Cisco Unified Call Studio
Get a technical overview of Cisco Unified Call Studio and how it can help contact centers deliver more relevant and personalized voice applications.
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Network Security
Hear a technical discussion of Unified Communications security and the Cisco ASA 5500 Series Adaptive Security Appliances.
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Contact Center Express
Cisco Unified Contact Center Express provides a "contact center in a box" for midmarket, enterprise branch, or corporate departments.
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TelePresence: Service and Support Offerings
Service and support offerings for Cisco TelePresence include remote help desk support, parts and maintenance, remote monitoring, and conferencing help.
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Speech Recognition
Learn more about Speech Connect for Cisco Unity, a speech-enabled automated attendant for the enterprise.
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Interoperability Lab
Cisco's Unified Communications Interoperability Lab can help customers with integration and interoperability between different vendor systems.
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Presence in the Contact Center
How presence technology can improve the operations of a contact center.
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Unified Communications System Release 6.1
This technical summary of Cisco Unified Communications System 6.1 covers products and features that help enhance collaboration in a unified workspace.
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Contact Center Reporting
Learn how Cisco's newly acquired Latigent reporting solutions will help improve contact center management.
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