My Cisco

My Cisco is a new tool featuring functionality and bookmarks that you can access from almost any page on Cisco.com.

To get the most from My Cisco, here are a few things to remember:

• Be sure to log in to your Cisco.com account; you'll need to be logged in to use most features or make changes to your preferences and settings.
• Your current session on Cisco.com is defined by when you arrive at the site, until the time that you close the browser. Some of your preferences and setting are based on what you selected during a session.
• Helpful information and other controls appear when you hover over links or the information icon.

My Cisco appears on the far right of the navigation bar on most Cisco.com pages.

Open My Cisco by clicking on the arrow in the navigation bar.
NOTE: My Cisco will activate and change color when you mouse over it.

My Cisco will close when you click outside of it on a page, follow a link inside My Cisco, or close it using the arrow in the navigation bar or at the bottom of the tool.

To keep My Cisco open, click the push-pin icon.

Once you "pin" My Cisco, it will stay open as you navigate through Cisco.com. My Cisco will stay pinned as long as your web browser is open. To close it, simply click on the icon again to unpin.

My Cisco Modules

There are four available modules in My Cisco — you will generally see only see two or three of these modules at any point while browsing Cisco.com.

• Bookmarks
• Share Desktop
• Collaboration Spaces
• Partners

Bookmarks

The bookmarks module allows you to save helpful links and tools from Cisco.com in My Cisco, so you may access them from any page.

You need a Cisco.com user ID to save and edit bookmarks. Click on the "Register" link to create a Cisco.com account, or click on the "Log In" button if you already have an account. Once you have an account, you may click on the bookmark links without logging in, but you will not be able to add new links or edit any existing links without first logging in.

While logged in to Cisco.com, click the "Bookmark This Page" button to create a new bookmark in your list.

You can rename or delete any of your bookmarks by placing your mouse over the link. After a few seconds, a window will open that allows you to rename or remove that bookmark.

Bookmarks are unique to your Cisco.com account. You can't link together bookmarks belonging to different people or share them between different Cisco.com user accounts.

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Share Desktop

The Share Desktop module in My Cisco is available only to Cisco partners and resellers. If you are not logged in as a Cisco partner or reseller, you will not see this module in My Cisco.

Share Desktop is powered by WebEx, and allows a Cisco partner to share their computer screen with another person. Share Desktop is a free service and does not provide audio, video, or meeting capabilities.

To participate in a Share Desktop session, you must be invited by email; this email will contain a link to the Share Desktop session.

The setup process is as follows:

1. Click on the link in the email
2. Complete a short form with your information
3. The Share Desktop controls will load and launch.
4. Click "Continue"
5. The setup and configuration process will begin. If you receive a "File Download Warning Message" (which will appear the first time that you use Share Desktop only) please click on "Allow" or "Yes".
6. Follow onscreen messages to accept the ActiveX Control download and choose "Run" from the dialog box to complete installation.

Share Desktop will now be installed and ready for you to use. The first time you use Share Desktop, it can take up to four minutes to configure your computer. Subsequent sessions will connect in approximately 30 seconds or less.

Once setup is complete, a WebEx screen will load, and the WebEx Desktop Share controls will open on your computer. At this point , the person who invited you may or may not already be sharing their desktop.

You can also chat with the other person in Share Desktop by clicking the "Chat" button.

Click the "X" in the top right corner of the Share Desktop control to exit from this module.

Click "Yes" to exit and end the desktop sharing session.

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Collaboration Spaces

Collaboration Spaces in My Cisco are available only to Cisco Certified Partners and their customers. If you are not a Cisco Certified Partner, and have not been invited to participate in a collaboration space by your Cisco partner or reseller, you will not be able to use this feature.

Collaboration Spaces use WebEx Connect to allow partners to share files with their customers, business associates, and others through the Cisco.com website, using any computer that has Internet access and a web browser. Partners, as owners of the spaces they create, can invite other people to become members of their spaces. These members can upload and download files to that space so that other members may access them.

I've been invited to join a Collaboration Space

When you receive an email invitation to join a Collaboration Space, you will need to get a WebEx Connect account before you can participate.

When invited, you will receive an email from WebEx that contains details about how to register; simply click on the registration link and enter the required information into the form. Your account will be created using the email account and password you enter. These are the credentials you will need to use for Collaboration Spaces on Cisco.com.

After registration is complete, you can return to Cisco.com, open My Cisco and click "Sign In" from the Collaboration Spaces module or login directly. Enter your WebEx account email and the password you created during registration.

After signing in, you will be asked to "Accept or Decline the Space" invitation.

Using Spaces

There are three functional areas on the Collaboration Spaces page: My Spaces, Files, and Members.

My Spaces

The My Spaces list shows the Collaboration Spaces you are participating in. The spaces you have an outstanding invitation to join are shown in bold type. You can hold your mouse over the space name link to see the owner of that particular collaboration space.

Members

The members section shows all of the people who are participating in or invited to join the space, as well as their role. If you have an Admin or Owner role, you can place your mouse over the email address of the member to remove them from the space or resend the invitation if they have not responded to the original.

Files

All participants in a Collaboration Space can upload and download files in support of their business activities. There is a 250MB storage limit that applies to all of the spaces for an individual account. If this limit is exceeded you will receive a notice that the account is over the limit and you will need to delete some files to clear space before you are able to upload additional documents.

Collaboration Spaces/WebEx Account Registration for Partners

For information about how to create your Collaboration Spaces WebEx account, visit Partner Central for the Program Overview and instructions on how to register.

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Partners

The Partners module is available only to Cisco customers who have participated in a Click-to-Chat session with a Cisco Partner.

If you select Click-to-Chat for expert help with Cisco products and solutions, you may you may be connected or referred to one or more local Cisco Certified Partners. Contact details for these partners will be shown in the Partners module so that you can easily reference it after the chat is concluded. The Partners module will only be visible if you have participated in a chat session, and only those partners that you have agreed to have contact with will be shown.

You can delete any partners in this list by logging into Cisco.com and rolling your mouse over the partner name until the information hover appears. The "Delete" link is shown in the information hover display.

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