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Internet Business Solutions Group

Our Innovative Solutions

The Cisco® Internet Business Solutions Group Innovations Practice focuses on innovative uses of Internet technology and the efficiencies that can be achieved by using Internet capabilities to transform key business processes.

Customer Experience
Global IP Economics
Network Accelerated Innovation Solution
Supply Chain Management / Product Lifecycle Management
Business Technology Solutions
Workforce Optimization, Communications and Collaboration

Featured Customer Success Story

Intel

IBSG helps Intel implement new support network that provides next-generation level of interaction between customers and technicians, including virtual contact centers, support in native languages, and Web-phone integration while holding the line on costs.

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"IBSG's biggest impact was strategic: They made us look at the issue from our customers' point of view. This allowed us to cut through the clutter of organizational red tape and work as a team to put a solution in place quickly"

Dan Russell
Vice President,
Intel Sales and Marketing Group

Expert Profile

Theatre Lead

VP Innovations

Rick Hutley

Rick Hutley brings more than 28 years of telecommunications and computing industry experience to Cisco. He is vice president of the global innovations practice for the Cisco Internet Business Solutions Group (IBSG), leading the rollout of Internet business IT/technology solutions to key enterprise and service provider customers.

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