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Enhance Contact Center Efficiency and Service
Improve operational efficiency, reduce business costs, and improve customer response with Cisco Unified Contact Center Express. Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for 10 to 300 agents, this solution is easy to deploy, easy to use, secure, virtual, and highly available. It:
- Simplifies business application integration
- Eases agent administration
- Increases agent flexibility
- Provides efficiency gains in network hosting.
Intended for both formal and informal contact centers, this unified communications solution also delivers:
- Sophisticated call routing
- Comprehensive contact management
- Workforce Optimization, including Workforce Manager, Quality Manager and Advanced Quality Manager
- Robust e-mail management
- Chat and Web collaboration
- Outbound dialing capabilities
- Easy-to-use administration features
- Simplified installation, configuration, and application hosting
A single-server, integrated "contact center in a box", the Cisco Unified Contact Center Express:
- Allows independence in agent location
- Improves agent scalability
- Provides powerful automatic call distributor features, including conditional routing, call-in-queue and expected-wait-time messages, enterprise data displays, real-time data, and historical reporting
The solution is available in three versions tailored to your customer contact requirements. You can easily upgrade from one version to the next.
Featured Content
Cisco Unified Communications Podcast Series
Listen to Cisco experts discuss industry, business, and technology topics pertinent to the Unified Communications, including contact center. Find out how Cisco Unified Contact Center Solutions create unique customer-centric experiences.
Boost Satisfaction and Business Opportunities
Get a comprehensive overview of Cisco Unified Contact Center Express and see how enhancing customer satisfaction can yield new business opportunities as well.
Streamline Processes, Deliver Better Service
A leading distributor of life safety, security, and access control products uses Cisco Unified Customer Contact solutions to deliver a better customer experience and streamline contact center processes.
Personalize Service for a Competitive Edge
In an industry where superior service sets a company apart, JJ Food Service Limited uses Cisco Unified Customer Contact solutions to create a highly personalized and more satisfying customer experience in its contact center.
Unified Communications Tested
Miercom verified the enhancements and usability of Cisco Unified Communications System 6.0.
Provide a More Compelling Customer Experience (04:33 min)
The Cisco Customer Interaction Network uses such emerging technologies as presence detection, click-to-talk, and multichannel collaboration tools to enable a richer customer experience.
