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"Moving to IP Telephony in the Contact Center" by Customer Interaction Solutions
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"The High Availability Factor" by Cabling Networking Systems Magazine (PDF - 2 MB)
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Cisco Unified Communications Applications Research (PDF - 570 KB)
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Cisco Unified Communications Prepare Services (PDF - 560 KB)
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InformationWeek Rates Cisco Performance
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"Moving to IP Telephony in the Contact Center" by Customer Interaction Solutions
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