Table Of Contents
Quick Start Guide for Cisco 1040 Sensor
Cisco 1040s and IP Communications Service Monitor
Cisco 1040s and IP Communications Operations Manager
Preparing to Connect Your Cisco 1040
Install and Configure IP Communications Service Monitor 1.0
Configure DHCP Server Option 150
Selecting and Configuring a Cisco Catalyst Switch
Connecting the Cisco 1040 to the Cisco Catalyst Switch
Understanding the Status Indicator Light
Using the Cisco 1040 Web Interface
Physical and Operating Environment Specifications
Regulatory Compliance and Safety Information for Your Cisco 1040
Warning Definition—Statement 1071
Statement 1004—Installation Instructions
Statement 1001—Work During Lightning Activity
Statement 1074—Comply with Local and National Electrical Codes
Statement 1040—Product Disposal
Statement 353—This Product Must be Connected
Statement 331—Power Supply Installation Warning
Statement 1005—Circuit Breaker
Statement 1019—Main Disconnecting Device
Regulatory Standards Compliance
EMC Environmental Conditions for Products Installed in the European Union
EMC Class B Notices and Warnings
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Quick Start
Quick Start Guide for Cisco 1040 Sensor
1 Overview
This guide is designed to help you quickly set up and use your Cisco 1040 Sensor (Cisco 1040). A Cisco 1040 is a shelf-top unit that connects to the network and obtains Power over Ethernet (PoE) through a Cisco Catalyst switch. It is easy to connect your Cisco 1040. These sections explain what a Cisco 1040 does and how it fits in with CiscoWorks network management products:
•
Cisco 1040s and IP Communications Service Monitor
•
Cisco 1040s and IP Communications Operations Manager
Cisco 1040s and IP Communications Service Monitor
Cisco 1040s listen to Real-Time Transport (RTP) voice traffic on a Switch Port Analyzer (SPAN) port that you must configure to mirror phone ports or voice VLANs. Cisco 1040 calculates Mean Opinion Scores (MOS) and sends data at 60-second intervals to IP Communications Service Monitor (Service Monitor).
Service Monitor examines the MOS value and compares it against a user-specified threshold value. When MOS drops below the threshold, Service Monitor generates SNMP traps and sends them to up to four recipients. A single Service Monitor can receive and analyze MOS data from multiple Cisco 1040s. If you have more than one Service Monitor, you can configure Cisco 1040s to fail over to a secondary or tertiary service monitor. For more information, see User Guide for IP Communications Service Monitor.
Cisco 1040s and IP Communications Operations Manager
Optionally, you can use IP Communications Operations Manager (Operations Manager) to further analyze, display, and act on the traps that Service Monitor generates. When configured as a trap recipient from Service Monitor, Operations Manager generates service quality events, displays and tracks these events on a real-time dashboard, and displays and stores event history. You can configure additional event settings on Operations Manager that alert you to low MOS and to the occurrence of many service quality events during a period of time. In addition, you can configure Operations Manager to send notifications by e-mail, SNMP trap, and syslog message.
2 Preparing to Connect Your Cisco 1040
This section describes tasks that you must perform the first time you set up your network to support Cisco 1040 operations. If you have not already completed the following tasks, it is advisable to complete them so that your Cisco 1040 becomes fully operational minutes after you connect it.
Install and Configure IP Communications Service Monitor 1.0
Instructions for completing these tasks are available in User Guide for IP Communications Service Monitor and in Service Monitor online help:
•
Using Service Monitor 1.0, perform the following tasks:
–
Set up Service Monitor. Among other parameters, you will specify a TFTP server and whether Cisco 1040s can register with the Service Monitor automatically or manually.
–
Edit configuration files for Cisco 1040s.
Note
You can edit a single default configuration file (used in automatic registration) and you can edit configuration files for each Cisco 1040 (used in manual registration).
•
From the command line on the system where Service Monitor is installed, copy these files from the Service Monitor system to the TFTP server:
–
Configuration files for Cisco 1040s. These include:
QOVDefault.CNF—The default configuration file
QOVmacaddress.CNF—Configuration files for specific Cisco 1040s where macaddress is the MAC address of the Cisco 1040
–
The binary image file for Cisco 1040s. The filename format is
SvcMon<vendor code><Cisco 1040 type><major version>_<minor version><bugfix version>.img. For example:SvcMonAA2_24.imgConfigure DHCP Server Option 150
Configure your DHCP server so that option 150 returns the IP address for the TFTP server and provides an IP address, subnet mask, default gateway, and, optionally, a DNS server for a Cisco 1040.
If you would like to configure a Cisco router as a DHCP server, see the following URL.
http://www.cisco.com/en/US/tech/tk648/tk361/technologies_tech_note09186a0080114aee.shtml
(Optional) Configure DNS
If you are using DNS in your network, configure DNS entries for Cisco 1040s.
3 Connecting Your Cisco 1040
Note
Be sure to read the "Regulatory Compliance and Safety Information for Your Cisco 1040" section before connecting your Cisco 1040.
Figure 1 shows the connections and indicators on the front panel of your Cisco 1040.
Figure 1 Cisco 1040 Cable Connections—Front Panel
110/100-1—Ethernet 10/100 Mbps port, standard RJ45 for connecting to the network and obtaining inline power.
This port supports IEEE 802.3af standard PoE.
Note
This port does not support Cisco prestandard PoE.
3Status indicator light—See Understanding the Status Indicator Light.
210/100-2—Ethernet 10/100 Mbps port, standard RJ45 for connecting to a SPAN or Remote SPAN (RSPAN) destination port.
——
Figure 2 shows the connection on the rear panel of your Cisco 1040 for an external, separately certified AC/DC power supply, for use if IEEE 802.3af-compliant PoE is not available. See Cable Specifications.
Figure 2 Cisco 1040 Cable Connections—Rear Panel
Cisco 1040 Port Usage
This section provides a list of ports used by the Cisco 1040, for your reference.
Selecting and Configuring a Cisco Catalyst Switch
Note
Cisco 1040 should be installed on the Cisco switch nearest the IP telephones that are being monitored.
To connect the Cisco 1040, you need a Cisco Catalyst switch with the following:
•
A port that supports IEEE 802.3af standard Power over Ethernet (PoE).
Note
To use inline power on a Cisco Catalyst 3550, you must configure the port from the command line using this Cisco IOS command:
power inline delay shutdown 20 initial 30
For more information on Cisco Catalyst command reference guides, see Related Documentation.•
A port that is configured as a SPAN or RSPAN destination port for:
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Ports to which phones are connected
–
VLANs
For information about configuring SPAN and RSPAN on Cisco Catalyst switches and modules, see the following URL.
http://www.cisco.com/en/US/products/hw/switches/ps700/products_tech_note09186a008015c612.shtml.
Connecting the Cisco 1040 to the Cisco Catalyst Switch
Before you begin this procedure, see the regulatory compliance and safety information Statement 1001—Work During Lightning Activity.
Step 1
Place the Cisco 1040 on top of the appropriate Cisco Catalyst switch.
Note
The minimum height necessary to install the Cisco 1040 is 5.08 cm (2 in.). The installation of the unit should not restrict the airflow around the device. When operating the unit, ensure that no objects are placed on top of the unit.
Step 2
Connect a Category 5 straight-through cable from 10/100-1 (Ethernet port 1) on the Cisco 1040 to a port that supports IEEE 802.3af standard PoE on the Cisco Catalyst switch.
Step 3
Connect a Category 5 straight-through cable from 10/100-2 (Ethernet port 2) on the Cisco 1040 to a port that you have configured as a SPAN (or RSPAN) destination port on the Cisco Catalyst switch.
Note
Verify that this port on the switch is set up to mirror a VLAN or switch ports to which phones are connected.
A startup process begins on the Cisco 1040. The status indicator on the front of the Cisco 1040 should flash amber, turn yellow, and then turn green. For more information, see Understanding the Status Indicator Light.
4 Using Your Cisco 1040
After you have successfully connected your Cisco 1040, use Service Monitor to manage and configure it. For example, you will use Service Monitor to specify the binary image filename to use, update configuration files, set the time, and reset Cisco 1040s.
This section describes information that you can obtain directly from a Cisco 1040:
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Understanding the Status Indicator Light
•
Using the Cisco 1040 Web Interface
Note
Information obtained directly from a Cisco 1040 is also available in another form from Service Monitor. Service Monitor displays the status of Cisco 1040s.
Understanding the Status Indicator Light
The status indicator light on the front panel of a Cisco 1040 indicates what the Cisco 1040 is currently doing. The following table lists the conditions that the status indicator light can be in and places the conditions in startup sequence order.
Startup Sequence Number Status Indicator Light Cisco 1040 Condition1
Orange solid
Initial state
2
Yellow and flashing
Obtained power from the switch and is doing one of the following:
1.
Obtaining an IP address using DHCP.
2.
Accessing the TFTP server.
3.
Requesting the configuration file and the binary image file.
3
Yellow solid
Registering to a service monitor.
Note
If unable to register, the Cisco 1040 returns to startup sequence number 2.
4
Green solid or green and flashing
Registered to a service monitor:
•
Green solid—Registered to the primary service monitor.
•
Green and flashing—Registered to a secondary or tertiary service monitor. When the primary service monitor is available again, Cisco 1040 registers with it again and the status indicator light turns green solid.
Using the Cisco 1040 Web Interface
You can open a web interface to view information stored on a Cisco 1040 as follows.
Step 1
In your browser, enter http://<IP address or DNS name> where IP address is the address of your Cisco 1040 and DNS name is the DNS name for the Cisco 1040. For example:
http://Cisco-1040-sjThe Device Information window displays the following information:
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ID—Cisco 1040 ID.
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MAC Address—Cisco 1040 MAC address.
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Time stamp—Current time on the Cisco 1040.
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Status—Status of the Cisco 1040; one of the following:
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operational—Cisco 1040 is receiving RTP streams, analyzing the data, and sending syslog messages when required.
–
not communicating with receiver—The Service Monitor is unreachable.
•
Current Service Monitor—IP address or DNS name of the service monitor to which the Cisco 1040 is registered; this could be the primary, secondary, or tertiary service monitor.
•
TFTP IP Address—IP address of the TFTP server from which the Cisco 1040 obtains a configuration file and binary image file.
•
Software Version—Name of the binary image file installed on the Cisco 1040.
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Last Updated—The last time that the configuration for the Cisco 1040 was updated.
Step 2
To view the contents of the configuration file on the TFTP server for this Cisco 1040, enter http://<IP address or DNS name>/Communication where IP address is the address of your Cisco 1040 and DNS name is the DNS name for the Cisco 1040. For example:
http://Cisco-1040-sj/CommunicationThe Communication Log File window displays the following information, which is stored in the configuration file on the TFTP server:
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Receiver—IP address or DNS name of each Service Monitor defined in the configuration file—primary, secondary, and tertiary—separated by semicolons.
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ID—ID of the Cisco 1040 that uses this configuration file.
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Image—Name of the binary image file that the Cisco 1040 should download and run from the TFTP server.
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Last Updated—The last time that this configuration file was updated on the Service Monitor system.
5 Where to Go Next
After you have performed first time installation tasks and connected a Cisco 1040, Cisco 1040 starts listening to RTP traffic and sending MOS data to Service Monitor. For more information, see the following User Guides for IP Communications Management Suite applications:
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User Guide for IP Communications Service Monitor 1.0
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User Guide for IP Communications Operations Manager 1.0
You can access these documents:
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In PDF in the Documentation directory on the respective product CD-ROM.
•
In HTML and PDF on Cisco.com.
From Cisco.com:
a.
Enter the URL, http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/index.htm
b.
Select the appropriate application.
c.
Select appropriate application version.
d.
Select User Guide.
•
From the CiscoWorks Online help:
a.
From the CiscoWorks Homepage, click Help.
b.
Select the appropriate IP Communications Management Suite application.
6 Related Documentation
Note
Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the documentation on Cisco.com for any updates.
For information about configuring SPAN and RSPAN ports on Cisco Catalyst switches, see the software configuration guide for the appropriate switch model and Cisco IOS version. Use this procedure to locate software configuration guides for Cisco Catalyst switches.
Step 1
Log into Cisco.com at http://www.cisco.com.
Step 2
Select Technical Support & Documentation > Technical Support & Documentation.
Step 3
Select Switches.
Step 4
Select the appropriate model Cisco Catalyst switch.
Step 5
Select Configuration Guides.
Step 6
Select the software configuration guide for the Cisco Catalyst switch model and Cisco IOS version that is running on the switch.
For information about installing, troubleshooting, and using the applications related to Cisco 1040 see Table 2.
Note
To view documents in Adobe Portable Document Format (PDF), Adobe Acrobat 4.0 or later is required. To view documents on Cisco.com, log on to your Cisco.com home page, then enter the URL, http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/index.htm.
Table 2 Related Documentation
To learn
more about... See this document In the product package? On the product
CD?1 On Cisco.com? On the Cisco Doc. CD? In the online
help?The known product bugs (DDTS)
Release Notes for CiscoWorks IP Communications Service Monitor 1.0
Release Notes for CiscoWorks IP Communications Operations Manager 1.0
No
Yes
No
Yes (PDF, HTML)
No
Performing a typical or custom installation
Quick Start Guide for IP Communications Service Monitor 1.0
No
Yes
No
Yes (PDF, HTML)
No
Installation and Configuration Guide for IP Communications Operations Manager
No
Yes
No
Yes (PDF, HTML)
No
Features, tasks, and troubleshooting
User Guide for IP Communications Service Monitor (DOC-78170561=)
User Guide for IP Communications Operations Manager (DOC-78170251=)
No
Yes
No2
Yes
Yes
1 Provided as PDF in the Documentation folder on the CD-ROM.
2 From the CiscoWorks Homepage, click Help.
7 Technical Specifications
These sections describe the technical specifications for Cisco 1040:
•
Physical and Operating Environment Specifications
Physical and Operating Environment Specifications
Cable Specifications
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RJ-45 jack for the LAN 10/100BaseT connection (10/100-1)
•
RJ-45 jack for the second LAN 10/100BaseT compliant connection (10/100-2)
CautionExternal AC/DC Power Supply Specification: You must use a separately certified AC-to-DC Power Supply. This Power Supply must be rated: 5vDC 2.5A certified and marked: Limited Power Source (or L.P.S.).
Network Port Pinouts
8 Regulatory Compliance and Safety Information for Your Cisco 1040
CautionIf the Cisco 1040 is used in a manner not specified by Cisco, the protection provided in the equipment might be impaired.
CautionInline power circuits provide current through the communication cable. Use the Cisco-provided cable or a minimum 24 AWG communication cable (for example, CAT 5, 24 AWG).
CautionThe Cisco 1040 has no operator-serviceable parts inside.
Regulatory compliance and safety information for Cisco 1040 includes the following sections:
•
Warning Definition—Statement 1071
•
Regulatory Standards Compliance
•
EMC Environmental Conditions for Products Installed in the European Union
•
EMC Class B Notices and Warnings
Warning Definition—Statement 1071
Translated Warnings
This section contains the following warnings translated into multiple languages:
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Statement 1004—Installation Instructions
•
Statement 1001—Work During Lightning Activity
•
Statement 1074—Comply with Local and National Electrical Codes
•
Statement 1040—Product Disposal
•
Statement 19—TN Power Warning
•
Statement 331—Power Supply Installation Warning
•
Statement 1005—Circuit Breaker
•
Statement 1019—Main Disconnecting Device
Statement 1004—Installation Instructions
Statement 1001—Work During Lightning Activity
Statement 1021—SELV Circuit
Statement 1074—Comply with Local and National Electrical Codes
Statement 1040—Product Disposal
Statement 353—This Product Must be Connected
When using an AC/DC power supply, the following warnings apply:
•
Statement 19—TN Power Warning
•
Statement 331—Power Supply Installation Warning
•
Statement 1005—Circuit Breaker
•
Statement 1019—Main Disconnecting Device
Statement 19—TN Power Warning



































































