Table Of Contents
Release Notes for Cisco Unified Operations Manager 2.0
Circumstances that Can Affect Data
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Product Alerts and Field Notices
Obtaining Technical Assistance
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for Cisco Unified Operations Manager 2.0
These release notes are for use with Cisco Unified Operations Manager (Operations Manager).
These release notes provide:
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Circumstances that Can Affect Data
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New Features
Cisco Unified Operations Manager adds the following:
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Product Documentation
Note
Table 1 describes the product documentation that is available.
Table 1 Product Documentation
Release Notes for Cisco Unified Operations Manager 2.0
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Quick Start Guide for Cisco Unified Operations Manager 2.0
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Installation Guide for Cisco Unified Operations Manager (Includes Service Monitor) 2.0
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User Guide for Cisco Unified Operations Manager 2.0
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Supported Devices Table for Cisco Unified Operations Manager 2.0
On Cisco.com at the following URL: http://www.cisco.com/en/US/products/ps6535/products_device_support_tables_list.html
Context-sensitive online help
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Related Documentation
Note
Table 2 describes the additional documentation that is available.
Table 2 Related Documentation
Release Notes for Cisco Unified Service Monitor 2.0
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User Guide for Cisco Unified Service Monitor 2.0
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Release Notes for CiscoWorks Common Services 3.0.3 (Includes CiscoView 6.1.2) on Windows
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Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Windows
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User Guide for CiscoWorks Common Services
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Circumstances that Can Affect Data
Table 3 documents problems you may encounter.
Known Problems
Table 4 describes problems known to exist in this release.
Table 4 Known Problems in Operations Manager
CSCsb60614
Cluster name changes are not reflected in Operations Manager.
If you change the name of a cluster in Cisco Unified CallManager after the devices have been added to Operations Manager, the name change does not occur in Operations Manager. This is the case even after performing inventory collection.
Workaround:
Delete the devices in the cluster from Operations Manager and then re-add the devices.
CSCsb63311
In the Service Quality Alerts display, filtering does not work when using multiple criteria.
Using multiple filtering options at one time to customize the Service Quality Alerts display does not work correctly.
Workaround:
Filter the Service Quality Alerts display based on a single criterion.
CSCsb66977
Voice application software (for example, Cisco Conference Connection, Cisco Unified CallManager, or Cisco Emergency Responder) goes to the Unsupported state.
On some servers that have voice application software installed, rebooting causes the server to go to the Unsupported state in Operations Manager.
The problem occurs on servers that have the Windows operating system version upgraded to 2000.2.7sr3 or 2000.4.1.
The problem is caused by incompatibility between the CDP driver installed by the voice application and Microsoft Security hotfix MS05-019. For more information regarding the hotfix, see the Microsoft website for more details.
Workaround:
Upgrade the CDP driver on the voice application server.
1.
C:\Program Files\Cisco\Bin> cdpinstaller -v -u CISCO_CDP2.
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3.
C:\program files\Cisco\Bin> cdpinstaller -v -l "C:\Program Files\Cisco\Bin \cdp.inf" -c p -i CISCO_CDPCSCsb73004
An error occurs when you launch a trending graph for a device when the time of the graph is configured for more than 48 minutes in the past.
The error states that there is not any data available for the last 48 minutes. This error occurs due to an incorrect system uptime in the device.
This error occurs in specific Cisco IOS versions. Refer to the Cisco IOS IP SLA bugs, CSCin66315 and CSCeb46870.
Workaround:
Upgrade the Cisco IOS version, or reboot the source device. For details, see CSCin66315 and CSCeb46870.
CSCsb83202
OperationallyDown events for voice ports are being cleared automatically, even though the port is still down in the router.
The operationallyDown event for voice ports in routers are being cleared even though the port continues to be down.
Operations Manager only sends an operationallyDown alarm if the operating status (the OperStatus for this router) is in one of the following states:
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If, during a polling cycle, the ifOperStatus is Down (2), the alarm is generated. If, during the next polling cycle, the ifOperStatus is Dormant (5), the operationallyDown alarm is cleared because it is not Down (2) or Testing (3).
Related bug: CSCsb87389.
Workaround: None.
CSCsc07502
Some screens in Operations Manager are not sized correctly when opened.
Several popup screens open with the status bar covering the bottom of the screen. Some popups are not resizable, and the buttons located at the bottom right are covered by the status bar.
This occurs only with Windows XP Service Pack 2 using Microsoft Internet Explorer, and with certain security settings configured. The security settings are applied when the Operations Manager server is put in a security zone where the sizing of popups opened by scripts is disabled.
Workaround:
For detailed instructions, access this bug through Cisco Software Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)
To fix the problem, the Allow script-initiated windows without size or position constraints option should be enabled for the security zone that the Operations Manager server is in.
Do one of the following:
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Note
CSCsc10167
On the Alert Details page, once a tool is launched, you cannot relaunch it.
In the Alert Details page, once you select a tool from the Launch Tools menu you cannot launch the selected tool again until you choose another tool.
Workaround:
After launching a tool, to launch the same tool again, you must either select a different tool or select the Launch Tools option in the menu.
After doing either of these actions, you can relaunch your original choice.
CSCsc12967
Exchange services are displayed as stopped when Cisco Unity is configured for failover.
When Cisco Unity is configured for failover mode, Operations Manager shows Microsoft Exchange Services as being stopped.
Workaround: None.
CSCsc44538
The DFMServer and VHMServer processes are not registering with the broker.
Devices that are added to Operations Manager when it is in this condition exhibit the following behavior:
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After installing Operations Manager and rebooting the server, either the DFMServer, or the VHMServer, or both processes do not start. There is no sm_server.exe instance (or there are only two sm_server.exe instances) in the Windows task manager.
Workaround:
Perform the following:
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2.
3.
After the CPU cools down, check the Windows task manager. There should be four instances of sm_server.exe.
The output of the brcontrol command should show both DFM and VHM.
For example:
C:\Program Files\CSCOpx\objects\smarts\bin>brcontrol
Broker is located at: IPCOM-daily:9002 Started: Jan 06 10:21:09 2006Domain Host Name Port Proc ID State Last Chg Time------ --------- ------ ------- ----- -------------DFM IPCOM-daily.cisco.com 2163 14120 RUNNING Jan 06 16:18:03 2006VHM IPCOM-daily.cisco.com 2206 8856 RUNNING Jan 06 16:18:04 2006CSCsc61752
In the Service Level View, when Cisco IP Contact Center (IPCC) is part of a user-defined view, it only appears in the tree view (view pane).
User-defined views in the Service Level View do not show Cisco IP Contact Centers in the map display pane. They only appear in the view pane.
Workaround: None.
CSCsc87486
In the Personalized report, not all the graphs are shown for the node-to-node test violations.
In the Personalized report for node-to-node tests, 24-Hour History shows the graph for only the following metrics:
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No other graphs are displayed.
Workaround: None.
CSCsc91915
When creating node-to-node tests, errors are displayed when the test limit is exceeded.
When creating more node-to-node tests than allowed (the limit is 250), the following errors are displayed:
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Workaround: None.
You can ignore the error messages.
CSCsd21804
Learning appears in the Device Type column of the Alerts and Events display.
On the Alerts and Events display and the Alert Details page, you may see Learning in the Device Type column. Learning indicates that Operations Manager was discovering the device when the alert occurred. The following events can trigger an alert during discovery:
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Workaround:
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CSCsc26996
Next Discovery, in the Device Management: Summary page, displays the incorrect time.
The problem is due to a registry setting in Windows that appears for certain time zones for which Daylight Saving Time changes are applicable. If the check box for Daylight Saving Time is not checked, problems occur when converting valid date strings to a Date object. This registry key remains even if the time zone of the machine is switched to another time zone for which Daylight Saving Time is not applicable.
Following is the registry information:
HKEY_LOCAL_MACHINE\CurrentControlSet\Control\TimeZoneInformation
DisableAutoDaylightTimeSet REG_DWORD 0x00000001(1)
Workaround:
If the system is in a time zone that has Daylight Saving Time, check the Automatically adjust for Daylight Saving Time changes check box.
If the system is in a time zone for which Daylight Saving Time is not applicable, but the registry key is present and set to 1, do the following:
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This will cause the registry key to disappear. Now switch the machine to its present time zone.
CSCsd22730
Automatic discovery does not discover Cisco Unity Express devices.
During automatic discovery, using either ping sweep or CDP, Cisco Unity Express devices are discovered. These devices go into the Unreachable state.
Workaround:
Manually add Cisco Unity Express devices into Operations Manager.
CSCsd58055
The Devices report may show a device's capability as UnknownMDFType.
The Devices report displays a device's capability as UnknownMDFType when the device is not supported by Operations Manager.
Workaround: None.
CSCsd69455
The right-click menu in the Service Level View does not display some of the options for Cisco Unified CallManagers.
When you right-click on a Cisco Unified CallManager in the Service Level View, not all the menu items are available in the list. Also, in the Detailed Device View for a Cisco Unified CallManager's device capabilities, Media Server and Host are not displayed.
Workaround:
Rediscover the Cisco Unified CallManager.
CSCsd71626
The Service Level View does not display a Cisco Unified CallManager cloud that was previously displayed.
During initial discovery or when the Operations Manager server boots up, if the Cisco Unified CallManager Service is down on all members of the cluster, this cluster will not show up in the Service Level View.
Workaround:
Rediscover the device once the Cisco Unified CallManager is reachable and the Cisco Unified CallManager Service is running on the Cisco Unified CallManagers.
CSCsd81030
Error in attaching to the DfmBroker.
After installing Operations Manager, rebooting, and importing devices for discovery, all devices go to the unreachable state. An error occurs when trying to attach to the DFMBroker.
To verify this, do the following:
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Note
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Error attaching to broker: IPCOM-PERF4GBL:9002
Workaround:
Do the following:
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After the CPU cools down, check the Windows task manager. There should be four instances of sm_server.exe and two instances of brstart.exe.
CSCse75607
Unreachable devices are displayed in Operations Manager device management.
If the SNMP agent on a device is working intermittently, Operations Manager may discover the device, but may move it to the unreachable state during inventory collection.
This occurs because the device was responding to SNMP queries during automatic discovery, then did not respond to SNMP queries during inventory collection.
Workaround: None.
CSCse78310
Detailed Device View for Cisco Unity devices displays incorrect information
For Cisco Unity releases prior to 4.2, the Detailed Device View shows the following:
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Workaround: Upgrade to Cisco Unity 4.2, then run RSK Configuration Wizard.
Note
CSCsf05654
Some PRI channels are showing as active, even though they are inactive.
For PRI channels, D channels are always shown as active. Therefore, the four T1 ports on the Cisco Unified CallManager record (record 100) appear active. As a result, four out of a total of 96 channels appear active.
This also applies to the MGCP gateway data record (record 101); two D channels are active on the two T1 ports.
D channels are always shown as active in the case of PRI channels.
Workaround: None.
CSCsf06360
The Service Impact Report displays incorrect information for a gateway's unresponsive event, if it is part of a route list or route group.
The Service Impact Report may display incorrect information (all routes lost) when the following occurs:
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The Service Impact Report is incorrect, because the other route group is still active. Calls will continue to go through the other route group.
This problem affects the number of calls that can pass through the route list.
Workaround: None.
CSCsf15041
The device MCS7825I (with the sysObjectID 1.3.6.1.4.1.9.1.746) is listed as UnKnownMDFType.
Operations Manager displays Cisco 7800 Series Media Convergence Server MCS7825I (with the sysObjectID 1.3.6.1.4.1.9.1.746) capabilities as UnknownMDFType.
The sysObjectID 1.3.6.1.4.1.9.1.746 is not supported. See bug ID CSCsf15027.
Workaround: None.
CSCsf18921
Threshold settings appear incorrectly in performance graphs.
Configured thresholds for route list and route group are displayed incorrectly in performance graphs. Only one threshold setting appears in the graph.
Workaround: None.
CSCsf19029
Message-Waiting Indicator synthetic tests on Cisco Unity and Cisco Unity Express fail periodically.
Message-Waiting Indicator synthetic tests created on Cisco Unity and Cisco Unity Express may fail.
Workaround: None.
CSCsf27034
Route group and route list calculation limitations for MGCP and H323 gateway.
For MGCP gateways, route group, and route list, utilization is calculated for all channels of the T1/E1 ports even though partial T1/E1 circuits are configured. Operations Manager gets the data from Cisco Unified CallManager, and the data does not contain the MGCP port configuration information.
For H323 gateways, all ports which are part of the device are included in the route group and route list calculation even though not all of the ports are configured for call routing. This limitation is also caused by Cisco Unified CallManager not having the required information.
Workaround: None.
CSCsf98008
In the Detailed Device View for negative synthetic tests, the success criterion for end-to-end calls and phone registration always shows availability as 100 percent.
In the Detailed Device View for negative tests, the availability is displayed as 100 percent and failure as 0 percent. These two settings are not applicable to the negative synthetic tests. The Detailed Device View should display N/A for this field.
Workaround:
None.
CSCsg25738
Unable to collect performance data on Cisco IP Contact Center devices.
If the Windows services are not started correctly on the Cisco IP Contact Center system, you will not be able to collect performance data.
You must enable the extension.
Workaround:
Use Regedit.exe to enable the extension.
Caution
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HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
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Note
CSCsg63640
The More Tools option in the right-click menu of the Service Level View does not work for some devices.
For some devices, when you click the More Tools option in the right-click menu of the Service Level View, nothing appears. This occurs if the version of Macromedia Flash on the client system is lower than 8.0.
Workaround:
Upgrade to Macromedia Flash 8.0.
CSCsg63657
The data files 147 and 148 are not updated when a Cisco Unified CallManager becomes unresponsive.
When a Cisco Unified CallManager fails to respond to Operations Manager requests, route group and route list information is not obtained. Therefore, no error logs are generated for the route group and route list data files in the performance collection folder (%NMSROOT%\data\gsu\_#GSUDATA#_).
Workaround: None.
CSCsg62467
Operations Manager does not discover IP phones if the number of ports in the network is greater than 30,000.
If the number of ports in your network is greater than 30,000, Operations Manager does not discover the IP phones in your network. This occurs because the PIFServer runs out of memory.
The maximum memory setting for the PIFServer process must be increased. The default maximum memory value is 300 MB, which supports 30,000 phones and 30,000 ports.
If the number of phones and ports is greater than these numbers, the PIFServer's maximum memory setting must be increased.
Use the following guidelines for determining the maximum memory setting:
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Workaround:
To update the maximum memory:
1.
Caution
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HKEY_LOCAL_MACHINE\SOFTWARE\Cisco\Resource Manager\CurrentVersion\Daemons\PIFServer
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net stop crmdmgtdnet start crmdmgtdCSCsg96469
Cisco Unified CallManager related service outages are not properly identified in Operations Manager.
When a Cisco Unified CallManager service outage occurs the event generated by Operations Manager indicates that a HeartBeatThreshold has been exceeded. This is the same event that occurs when the HeartBeat falls below the configured threshold of 24 ticks per minute. The event details do not indicate that the HeartBeat actually went to zero.
Workaround: None
CSCsh07060
InsufficientFreeMemory is reported incorrectly for Cisco Unified CallManager 5.0 clusters.
Events for InsufficientFreeMemory are being generated for Cisco Unified CallManager clusters 5.0 and higher. Operations Manager is not determining the correct InsufficientFreeMemory.
Workaround: None
CSCsh15251
Alerts and events are not always cleared from the Alerts and Events Display.
In the Alerts and Events Display, for a device that has multiple alerts or events, you can only clear alerts or events one time. If you try to clear additional alerts or events after already clearing an alert or event on the device, an error occurs and the event or alert does not get cleared.
Workaround:
Refresh the page (press F5 or relaunch the page) and clear the additional events or alerts.
CSCsh19219
Operations Manager fails to import the HTTPS Security Certificate from the Cisco Unified CallManager cluster.
When encryption is enable on the Cisco Unified CallManager cluster, Operations Manager fails to import the HTTPS Security Certificate from the Cisco Unified CallManager cluster.
Workaround:
Note
Do the following:
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12.
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keytool -import -alias "File Name" -file c:\mycert.cer -keystore cacerts -storepass "changeit"–
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CSCsh19219 (continued)
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16.
Note
CSCsh94025
After upgrading from Operations Manager 1.1, only nine phones are displayed in the CiscoWorks Common Services Licensing page.
When you upgrade from Operations Manager 1.1 using an upgrade license, only nine phones are displayed in the CiscoWorks Common Services Licensing page.
Operations Manager 2.0 is actually licensed to support any existing Operations Manager 1.1 licensing limits plus nine additional phones. The system status report displays the correct supported phone limit.
Workaround:
To fix the CiscoWorks Common Services Licensing page:
1.
2.
3.
4.
Resolved Problems
Table 5 describes problems that where fixed in this release.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL:
http://www.cisco.com/univercd/home/home.htm
The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:
http://www.cisco.com/go/marketplace/docstore
Ordering Documentation
You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL:
http://www.cisco.com/go/marketplace/docstore
If you do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Documentation Feedback
You can provide feedback about Cisco technical documentation on the Cisco Support site area by entering your comments in the feedback form available in every online document.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to do the following:
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A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.
Product Alerts and Field Notices
Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive these announcements by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.
To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access the tool at this URL:
http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en
To register as a Cisco.com user, go to this URL:
http://tools.cisco.com/RPF/register/register.do
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Support website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Support Website
The Cisco Support website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:
http://www.cisco.com/en/US/support/index.html
Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Tip
If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.
To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. After using the Search box on the Cisco.com home page, click the Advanced Search link next to the Search box on the resulting page and then click the Technical Support & Documentation radio button.
To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/offer/subscribe
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http://www.cisco.com/go/marketplace/
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•
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm
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http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the "Product Documentation" section.
Copyright © 2006 Cisco Systems, Inc. All rights reserved.
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